Shipping policy

Shipping & Returns

At Côte Royale, every order is prepared with care. Below you’ll find information about shipping, returns, and refunds.

Shipping

We offer complimentary standard shipping on U.S. orders.

Orders are carefully prepared and dispatched as quickly as possible. Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow its journey.

Estimated delivery times may vary depending on your location and will be provided at checkout when available.

Please ensure your shipping information is correct before placing your order. If you notice an error after ordering, contact us at hello@coteroyale.com as soon as possible. Once an order has shipped, we may not be able to change its destination.

Returns

We accept eligible returns within 14 days of delivery.

To be eligible for a return, your item must be unused and in its original condition, with all tags attached and all original packaging included. Proof of purchase is also required.

To request a return, contact hello@coteroyale.com with your order number and reason for return.

Once your return is approved, we’ll provide instructions on how to return your item. Items returned without prior authorization may not be accepted.

Return Shipping

For eligible returns within the United States and Canada, a flat $14.99 return shipping fee will apply and will be deducted from your refund.

The fee applies once per return, regardless of the number of eligible items included in the return.

Return shipping is complimentary for items confirmed to be damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged or defective, or if you receive an incorrect item, contact us at hello@coteroyale.com as soon as possible.

Please include your order number and photographs of the item and packaging so we can evaluate the issue and make it right.

For confirmed damaged, defective, or incorrect items, Côte Royale will cover the applicable return shipping costs and arrange a replacement or refund as appropriate.

Non-Returnable Items

Custom or personalized pieces, gift cards, and items specifically marked Final Sale are not eligible for return unless they arrive damaged or defective.

If you have questions about the eligibility of an item, please contact us before initiating your return.

Exchanges

We do not currently offer direct exchanges.

If you would like a different piece, please initiate a return for the original item and place a new order for your preferred selection.

European Union Returns

For merchandise shipped to the European Union, you have the right to cancel or return an eligible order within 14 days, without providing a reason, in accordance with applicable consumer protection laws.

Returned items must be unused and in their original condition, with tags attached and all original packaging included. Proof of purchase is required.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Refunds

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, less any applicable return shipping fee, within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact hello@coteroyale.com.

Questions

For questions about shipping, returns, or refunds, please contact us at hello@coteroyale.com.